Should the RA7 analysis identify a topic which carries a significant emotional load and repeating risk indications, it will be flagged for deeper investigation. This way, through a simple phone call all incoming claims can be screened in real-time for potential fraud, with no additional burden on the existing process – and effectively prepare the grounds for a deeper investigation should there be a need for it.
RA7 is installed on claim handlers’ PCs, and connects the PC to the phone using Nemesysco’s special phone connector or VoIP interface.
The entire analysis process is done on the agent’s PC, saving resources and keeping all the private data behind your organization firewall. Reports are logged in the organization’s internal server for maximum security